ChatHealth

ChatHealth

ChatHealth is a secure messaging service which allows service users to have conversations with health professionals via text, providing quick and confidential advice. Following EMAHSN support, ChatHealth is now available to nearly 2 million young people across the UK.

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Overview

Developed by Leicestershire Partnership NHS Trust, this secure messaging service has been rolled out across the country with EMAHSN support.

ChatHealth was co-designed with young people and school nurses and allows service users to have conversations with health professionals via text, providing quick, confidential advice on issues from stress to sexual health. 

Texting engages teenagers less comfortable speaking face to face about issues they may fine embarrassing, especially young males. 

How did the Innovation Exchange help?

EMAHSN have supported ChatHealth in various ways including funding, advice and mentoring:

The funding to ensure the ongoing and sustainable development of ChatHealth was crucial to our success. In addition, the access to mentoring support was hugely valuable; the team at EMAHSN were just at the end of the phone if we hit any issues and needed guidance or reassurance.
Jimmy Endicott, Digital Development Manager Leicestershire Partnership NHS Trust

Impact & Outcomes

ChatHealth have seen great uptake over a number of years and the impacts and outcomes of the service are impressive:

  • ChatHealth is available to nearly 2 million young people in the UK
  • 40% of school nursing teams and 11% of health visiting teams across England have now adopted
  • 35 organisations now using ChatHealth
  • In 2018-19, there were 17,000 conversations between service users and staff