getUBetter is a digital self-management platform for common musculoskeletal injuries and conditions. The platform provides self-management recovery support for patients, through personalised, evidence-based behaviour change techniques. Each element of the care pathway is configured to the local health system and then delivered to their population. Patients can self-refer or can be prescribed during virtual or face-to-face consultations.

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Common musculoskeletal injuries and conditions account for up to 30% of primary care workload. getUBetter provides a full pathway approach that does not redirect patients to use resource elsewhere unless absolutely needed. By supporting patients using evidence-based tools, it promotes safe self-management and automates referrals for treatment appropriately. getUBetter can support approximately 20% of all GP appointments.

How did the Innovation Exchange help?

getUBetter was part of the 2020-21 DigitalHealth.London Accelerator programme supported by the London-based AHSNs, which helped in the refinement and testing of their value proposition to fit NHS needs, through one-to-one sessions with their NHS Navigator.

They were supported to develop an NIHR evaluation application supporting the collaboration between multiple organisations both inside and outside London. The programme also supported the team to organise and host a webinar titled ‘Digital Health Technology: empowering patients to self-manage their MSK recovery.’

Impact & Outcomes

getUBetter is being adopted across five Integrated Care Systems to digitally enable their MSK pathways.

The company also received a Health Innovation Network Innovation grant, which led to the pilot of getUBetter within St George’s A&E Department. Real world evidence is demonstrating a cost benefit ratio £1 – 4.2, and reduction in; physiotherapy referrals by 20%, GP appointments by 13%, prescriptions by 50%, urgent care attendances whilst showing demonstrated behaviour change.