Healthcare Communications

Healthcare Communications

Healthcare Communications is a Macclesfieldbased SME that has a range of software solutions for the management of outpatient appointments, including digital outpatient letters, a patient portal and a health messaging service.

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By Healthcare Communications


The company’s digital appointment management software streamlines the process of providing patients with their appointment time and other information such as directions, maps, and leaflets about their condition.

As this information was previously sent through the post, there are significant savings in terms of administrative time, stationery costs and postage costs. The service has also shown a reduction in missed appointments by being able to link with the recipient’s calendar and the ability to link to Google Maps to provide directions in real-time. 


How did the Innovation Exchange help?

Yorkshire & Humber AHSN worked with Healthcare Communications to increase exposure across the region, leading to the company implementing systems in new Trusts, including Calderdale and Huddersfield NHS Foundation Trust, and adding to the services provided to existing customers. The AHSN also supported the company to establish a base in Leeds, which led to the creation of one job and an inward investment to the region’s economy valued at £50,000 with further growth planned.

Impact & Outcomes

Trusts who have implemented digital appointment letters have had good results in terms of uptake and reduced costs. At Barnsley Hospital NHS Foundation Trust, 50% of patients have opted to receive appointment details digitally. At Leeds Teaching Hospitals NHS Foundation Trust, patient attendance rates improved to over 90% and there were efficiency gains of £1.5 million for 2015/16.