NHSE: Test Bed, Wave 2; - ‘Developing a schedule for unscheduled care’

NHSE: Test Bed, Wave 2; - ‘Developing a schedule for unscheduled care’

The project seeks to digitally enable patients to allow self-management via a collection of patient-facing applications. The primary goal is to reduce avoidable emergency attendance that will present a saving to the health system and, when rolled out across multiple patient cohorts will provide significant benefit to the health and social care system.

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In partnership with Hounslow CCG, we are digitally enabling services to allow for patient self-management, using the Patients Know Best online patient record, Medopad symptom tracking phone application, DrDoctor online scheduling website and the Waitless emergency department waiting time display. Deployed across; the West Middlesex Heart Failure, West Middlesex Chest Pain, and the Chelsea and Westminster Preeclampsia Services. 

How did the Innovation Exchange help?

Imperial College Healthcare Partners are the primary evaluation partners and were instrumental in the original hypothesis and patient journey evaluation that resulted in our successful NHSE grant application with NHSE and Innovate UK. They have since completed a comprehensive evaluation plan including logic and evaluative models. This work is the cornerstone of understanding the impacts and benefits of this work, what functionality works and how best to apply it elsewhere within the NHS.

Impact & Outcomes

Our goals are:

  • fewer unnecessary ED visits and inpatient bed days
  • fewer duplications'
  • improved patient experience
  • reduced cost.